Payment options


HOW CAN I PAY

 

1. You can pay by credit card or debit card online.
 
2. We currently accept only Visa, Mastercard, and JCB.

HOW CAN I DO WHEN THERE IS PAYMENT FAIL

There are a list of common reasons why payments fail, as follows:
1. We currently accept only Visa, Mastercard, and JCB.
2. You enter the wrong verification code
When you confirm to pay it, you'll receive a verification code through a text message to the phone number. Please make sure to enter the code to verify this transaction.
3. Your credit card limit was reached (insufficient funds)
Check your credit limit. You might have reached your daily or total credit card limit on the day you tried to charge your card. If this is the case, ask your credit card company to increase your limit.
4. Your card doesn't accept charges from an online source
Make sure your card allows online transactions. If it doesn't, talk to your credit card company about allowing these charges. Or use another card.
5. Your card doesn't allow international transactions
If you're making payments from abroad, make sure your card accepts international charges. If it doesn't, ask your bank to change this or use another card.

Shipping & delivery


The cost to ship items from each product category to oversea areas varies by item, shipment and shipping option.

1. Your total shipping cost is calculated by the total weight of items.

2. How to estimate shipping cost

1. Logging in. Then click "Buy Now" or "Cart" icon.

2. Recheck all of the items in your list. If you want to change or remove items, you can type the correct number you want into the “Quantity” box.

3. Select shipping, then it will calculate the shipping cost automatally. It depends on the weight of all items.

3. Over 1,500 NTD (≒250MYR) for FREE Shipping, in Maylasia now

● To toggle between your local currency and Taiwan Dollars, please select the currency from Taiwan Dollars (an icon with R.O.C. Flag) to MYR at top-left corner.

Order tracking


After your items has been delivered for 3 days (not including weekend), you can check your tracking number by:

1. Logging in> My Account> Order History
2. Select the order what you want to check
3. Click "details"
4. Then you can get the tracking number
5. Enter your tracking number and get real-time updates here

http://www.poslaju.com.my/track-trace-v2/#trackingIds

http://www.lwe.com.hk/tracking

※ Sometimes there are too many items to delivery for Poslaju, so Poslaju couldn't update so instantly. But don't worry!!! There are DELIVERY ASSURANCE we offer, if you don't receive the items, please reply to us as soon as possible. Then, we will redelivery items again to make sure you can receive items safely.

 

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